Both platforms automate forms, reminders, and patient communication — but they take fundamentally different approaches. Here's exactly what each system does, what it costs, and which practices they're actually built for.
| Feature | Intake.Dental | Yapi |
|---|---|---|
| Founder | Dr. Jordan Thomas, DMD (Tufts) | Dr. Gina Dorfman (practicing dentist) |
| Target | Independent practices and small groups wanting AI | Solo to multi-location; DSO-affiliated clinics |
| Core product | Multilingual digital intake + AI operations layer | Paperless automation (forms, reminders, scheduling, reputation) |
| Pricing | Solo $79.99 / Multi $179.99 / Autopilot $799.99 per month; Full PMS $500/mo flat — waitlist | $199–$399/mo tiered + $299 setup fee + add-ons |
| PMS integration | 30+ systems including Dentrix, Eaglesoft, Open Dental, CareStack, Curve | Dentrix G6.2+, Eaglesoft ES 18.00+, Open Dental OD 18+ only |
| AI features | 29+ language voice AI, AI clinical notes (95%+ accuracy after 30 days) | Rule-based automation only — no AI chatbots or voice receptionists |
| Insurance verification | 3-tier eligibility system built in | Auto-verification with patient photo uploads |
Multilingual digital forms with 29+ language auto-detection. HIPAA-encrypted. Bidirectional PMS sync across 30+ systems.
Fully digital intake, online completion, insurance/ID photo uploads, auto-sync to Dentrix/Eaglesoft/Open Dental, drag-and-drop builder.
24/7 AI voice receptionist in 29+ languages. Standard text and email reminders and appointment scheduling.
Two-way texting from office number, mass texting, automated reminders/confirmations, recall campaigns, review requests, intra-office chat, 24/7 online scheduling — all refined over a decade.
AI clinical notes that reach 95%+ accuracy after 30 days of learning. AI voice receptionist. AI-powered insurance eligibility verification.
Rule-based automation only. No AI features, chatbots, or predictive tools. Yapi does the same action every time based on rules.
Connects to 30+ systems including Dentrix, Eaglesoft, Open Dental, CareStack, Curve, and others.
Native plugins for Dentrix G6.2+, Eaglesoft ES 18.00+, Open Dental OD 18+. Does NOT support CareStack, Curve, MacPractice, SoftDent, Dentrix Enterprise, or PracticeWorks.
Yapi runs $199–$399/month tiered plus a $299 setup fee and potential add-ons (e.g., two-way texting). Intake.Dental's live product runs Solo $79.99, Multi $179.99, or Autopilot $799.99 per month with every feature included and no setup fees. The coming-soon Full PMS is $500/month flat (waitlist only). Yapi's entry price is lower than Intake.Dental Autopilot, but once you add features and setup the total converges — and Intake.Dental includes AI features Yapi doesn't offer at any price.
Switching Yapi to Intake.Dental is mostly a workflow migration — both are add-on layers rather than PMS replacements. You rebuild form templates, retrain staff on the new interface, and cut over reminders. The AI voice receptionist and clinical notes are entirely new capabilities. Going the other direction (Intake.Dental to Yapi) means losing AI voice and AI clinical notes entirely — Yapi has no equivalent — and if you're on CareStack or Curve, migration is impossible because Yapi doesn't support those PMS systems.
No. Yapi does not offer a free trial or free plan. All tiers are paid subscriptions starting at $199/month. A demo is available before committing, but there's no hands-on trial period. Intake.Dental Solo offers a 14-day free trial, and Bridge is free forever.
No. Yapi explicitly does not support CareStack, Curve, MacPractice, SoftDent, Dentrix Enterprise, or PracticeWorks. It integrates only with Dentrix (G6.2+), Eaglesoft (ES 18.00+), and Open Dental (OD 18+). Intake.Dental connects to 30+ systems including those modern cloud PMS platforms.
The current tiered product (Solo/Multi/Autopilot) is an add-on operations layer — it integrates with your existing PMS to sync patient data, appointments, and clinical information rather than replacing it. A full PMS replacement is in development at $500/month flat and you can join the waitlist.
29+ languages with automatic detection. The system identifies the caller's language and responds naturally without any button presses. Yapi offers multilingual forms but no AI phone answering.
95%+ accuracy after 30 days of learning each provider's documentation style. You always review and approve notes before they're finalized — this is a drafting tool, not autonomous documentation. Yapi does not offer clinical note generation at any tier.
Yapi is a mature, proven patient engagement platform with exceptional support, deep integrations for Dentrix/Eaglesoft/Open Dental, and a strong track record in communication automation. If you're on one of those three systems, don't need AI features, and want predictable rule-based workflows at a lower entry price, Yapi makes sense. Intake.Dental is built for practices that need AI — multilingual voice receptionist, provider-style clinical notes, and a modern cloud PMS integration layer. If you serve diverse patient populations, hate writing the same notes daily, or use CareStack or Curve, Intake.Dental delivers capabilities Yapi fundamentally doesn't offer. Neither is better — they solve different problems.
Book a 30-minute demo and we'll show you exactly how we compare on the features that matter to your practice.
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